Return & Exchange Policy

Warranty

All pre-owned products sold by iSpeed carry a 90-day warranty from the purchase date, covering manufacturing defects and pre-existing malfunctions.

Requests involving a defect

• ✓The product must present a functional defect (pre-existing hardware or software issue)
• ✓Report drops, liquid contact or previous repairs to help assess the defect.
• ✓Provide the purchase date and when you noticed the defect. Statutory rights remain protected.
• ✓Proof of purchase is required

How to request

1. 1Contact us via WhatsApp +55 (48) 3030-4707 or email contato@ispeedassistencia.com describing the issue
2. 2Await our response within 5 business days
3. 3If approved, bring the product to our store for in-person technical evaluation

After technical evaluation

If the defect is confirmed and covered by warranty, we offer — at the customer's choice:

• →Free repair
• →Exchange for an equivalent product (subject to stock availability)
• →Full refund of the amount paid

What is not covered

• ×Physical damage caused by the user (drops, liquid contact, excessive pressure)
• ×Natural wear from use (e.g.: battery health below 80% after heavy use)
• ×Damage caused by repair attempts at other establishments
• ×Defects caused by third-party software or jailbreak/unlock

Legal basis

This policy does not limit consumer rights. Under Brazil’s Consumer Protection Code, the period for reporting a hidden defect begins when it becomes apparent (Article 26). Off-premises contracts allow withdrawal within 7 days of signing or receipt under Article 49, without requiring a defect.